Policies
POLICY UPDATE — EFFECTIVE SEPTEMBER 21, 2026
Booking & Appointment Policies
Appointments can be booked online or by phone.
A non refundable booking fee is required to secure appointments. The fee is applied toward the remaining service balance upon completion of the scheduled service.
Online Bookings: The required booking fee must be paid at the time of booking for the appointment to be confirmed.
Appointments Secured by Phone: An appointment may be temporarily reserved by phone. The required booking fee must be paid by close of business on the same day to confirm the appointment.
If the payment is not received by the deadline, the appointment will automatically be canceled.
Booking fees for appointments secured by phone may be paid through the appointment confirmation page
Consultation Policy
A consultation is required for select luxury extension and color services. Services requiring a consultation will be clearly identified in the service description.
Phone consultations are conducted by phone.
In person consultations are conducted at the salon.
When a consultation is required, it must be completed before the service appointment can be booked or confirmed.
Hair Included & Extension Policies
Premium hair is included with select extension services and will be clearly stated in the individual service description.
Sew-ins with hair provided, include three bundles of premium hair. Any unused hair is yours to keep.
For other extension services, the amount of hair included or required is determined by the desired length, fullness, and final look.
Standard included hair lengths range from 18” to 24”+, as specified in the service description. Shorter or specialty lengths, textures, or other custom hair require advance ordering.
Client provided hair is for the Signature Sew-In only. All other extension services requiring hair must use hair provided or approved by Skyla The Stylist.
Late & No-Show Policy
A 10 minute grace period applies for late arrivals.
Late arrivals will be charged a $25+ late fee after 10 minutes and will result in a shortened service or rescheduling based on availability.
No call, no shows forfeit their booking fee and will be charged according to the cancellation policy.
Cancellation & Rescheduling Policy
Appointments must be canceled or rescheduled at least 48 hours before the scheduled appointment time.
Cancellations or rescheduling made within 48 hours of the appointment are considered late cancellations and are subject to a 50% fee of the scheduled service total.
Booking fees are non refundable. In the event of a late cancellation or no-show, the booking fee will be forfeited.
Repeated late cancellations or no shows will require full prepayment before future appointments can be secured.
Guest & Child Policy
No additional guests unless being serviced or approved
Guests 12 and up are welcome to be serviced Only.
Children are not permitted unless they are receiving a service.
This protects your calm, private environment.
Payment Policy
• Accepted forms of payment are stated at booking
• Remaining balances are due at the time of service
• Prices are subject to change based on hair length, density, or condition
ALL SALES ARE FINAL
Completed services and transactions are non refundable.
Any concerns regarding a completed service must be addressed at the salon. Reporting a concern does not guarantee a complimentary adjustment.
Modifications to the original service, changes requested after the service has been completed, and additional work are not considered corrections and require a paid maintenance or follow up appointment.
Complimentary adjustments, when applicable, are limited to verified service related concerns and do not apply to improper aftercare, client manipulation, work performed by another stylist, or concerns reported outside of the applicable adjustment period.
PRODUCT PURCHASES
Hair extensions, custom ordered hair, special order items, and opened or used products are final sale and non-refundable. Eligibility for the return or exchange of unopened retail products is subject to the salon’s current retail policy.