FAQ

Skyla The Stylist

Frequently Asked Questions

Everything you need to know before booking your appointment, preparing for your service, or selecting an extension method.

Location & Contact

Salon Location

3500 Virginia Beach Blvd, Suite 306
Virginia Beach, VA 23452

Contact Information

Email: hello@skylathestylist.com

Phone: (757) 637-0007

Responses may be delayed while clients are being assisted. Please leave a voicemail or send a message.

Appointments & Consultations

Do I need a consultation?

A consultation is required for most extension services, including K-Tips, I-Tips, and Tape-Ins.

Sew-ins and clip-in appointments may be booked without a consultation unless you need assistance selecting a service, choosing hair, or creating a customized plan.

Do you offer consultations?

Yes.

Phone consultations are $25 and last approximately 15 minutes.

You will submit photos of your natural hair before the call, and we will discuss your hair history, goals, desired length, density, texture, maintenance expectations, and budget.

In-person consultations are $50 and last approximately 20 minutes.

Recommended when your hair, scalp, density, length and color needs to be evaluated in person.

Booking fees go towards your booked service.

Is the salon appointment-only?

Yes. All services are booked in advance to provide a calm, private, one-on-one salon experience without overlapping appointments or unnecessary interruptions. 

If you’d like to request a same day appointment call 757-637-0007

Services Offered

What extension services do you offer?

The salon currently offers:

  • Sew-In Extensions
  • K-Tip Extensions
  • I-Tip Extensions
  • Tape-In Extensions
  • Clip-In Installation and Blending
Do you offer silk presses or natural hair services?

Yes. The salon offers silk presses, shampoo and blow-dry services, smoothing treatments, steam treatments, trims, scalp care, and other services designed for natural hair.

Do you offer blonde or custom color services?

The salon primarily specializes in black, very dark brown, and grey-coverage services.

Lightening, blonde, and fashion-color requests require a completed consultation before booking and may not be available for every client or service depending on your hair’s health and integrity.

Can I book a short haircut?

Short styles above the ear are not offered.

A trim or health cut is included with many services or may be selected as an add-on when available.

Hair Preparation & Arrival

Do I need to shampoo before my appointment?

No. Shampooing is included with your scheduled service unless the service description states otherwise.

You must arrive with your hair fully detangled.

Detangling services begin at $25 and are charged according to the condition of the hair and the additional time required.

If the appointment does not allow enough time for unexpected detangling, your service may need to be adjusted or rescheduled.

How should I prepare for my appointment?

Please arrive with your hair fully detangled and free from braids, twists, extensions, glue, or a previous style unless the appropriate removal service has been added.

Review your service description and appointment instructions before arriving so that all required hair, add-ons, and preparation are complete.

Can I bring a guest or child?

To maintain a quiet, private environment, guests and children who are not receiving a service are not permitted unless approval is provided in advance.

Booking Accuracy & Add-Ons

What happens if I book the wrong service?

Selecting the correct service, hair length, density, removal, and add-ons is essential because your appointment time is reserved according to what you book.

If the incorrect service is selected, the appointment may be adjusted, rescheduled, or canceled when the available time does not permit the requested service.

Can I add services when I arrive?

Add-ons are accommodated only when enough time is available. Services such as removals, detangling, trims, color, added density, or additional styling should be booked in advance.

Hair & Extension Policies

Is extension hair included?

Premium 100% human hair is included with select extension services and packages. The individual service description will state whether hair is included.

Standard lengths generally range from 18 to 24 inches. Specialty lengths, textures, densities, and colors may require a custom order and additional lead time.

What hair texture is provided?

Available textures depend on the extension method and package selected. Curly textures and other specialty textures may be available through preorder.

Texture availability, curl pattern, color, length, and density will be confirmed during your consultation or before your appointment is approved.

Do you provide closures, frontals, or curly hair?

Closures and frontals are not provided or installed.

Curly hair availability varies by service and can be pre-ordered.

Client provided curly hair may be accepted for sew-in services

The salon cannot guarantee the quality, longevity, color match, texture match, or performance of hair purchased from another company.

Do you accept outside hair?

Client provided hair will be accepted for sew-ins and select extension services, but it must be approved before booking.

The salon cannot guarantee the quality, longevity, color match, texture match, or performance of hair purchased from another company.

Pricing, Length & Density

Does curl type affect pricing?

Your natural curl type alone does not determine the price of your appointment.

Pricing may change when additional time, specialty products, detangling, smoothing, added density, custom hair, or another service is required.

Is there an extra charge for longer or thicker hair?

Extra long or high density natural hair may require an additional charge starting at $25 to account for the additional product and service time.

Extension pricing may also increase when longer lengths, greater density, specialty textures, or more hair is requested.

Sew-In Questions

How many bundles do I need?

A full sew-in typically requires three bundles.

For lengths over 24 inches, approximately three and a half to four bundles may be recommended for fullness.

What extension length should I choose?

Eighteen to 20 inches is one of the most commonly selected length ranges.

Longer lengths generally require additional hair to maintain a full appearance.

Hair extension length comparison
Extension lengths can appear different on each person. This image should be used as a general guide only.

Payments, Cancellations & Refunds

What forms of payment do you accept?

Major credit and debit cards are accepted. Cash may also be accepted for eligible in-salon balances.

Flexible payment options (Affirm and Klarna) may be available at checkout for eligible services and clients and must be approved before appointment is scheduled.

What is your cancellation policy?

Booking fees are nonrefundable and are applied toward the scheduled service total.

One reschedule may be permitted according to the booking policy. Late cancellations, same-day cancellations, and no-shows may result in the loss of the booking fee and additional charges.

Please review the complete cancellation policy during the booking process before confirming your appointment.

Do you offer refunds?

All services and purchases are final.

Please communicate any concerns before leaving your appointment so they can be reviewed and addressed immediately.

Need More Guidance?

Still have a question?

For service inquiries or booking assistance, please contact the salon. Responses may be delayed while clients are being assisted.